Privacy Policy
Terms
By Installing Cratio CRM, you are agreeing to be bound by this App’s Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing Cratio CRM. The materials contained in this Cratio CRM website and App are protected by applicable copyright and trademark law.
What information do we collect?
We use your email for authenticating your account in the app. Also if you use our mobile app along with call tracking feature we analyze the call log and store phone numbers for call productivity analytics. This feature is optional and can be disabled by the administrator.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
The following additional call tracking info are collected if you enable call tracking feature in the mobile app. If not enabled the below information are not used/processed.
Application Side:
Sr. No. | Collecting Data |
---|---|
Customer/User Information | |
1 | Contact Person Name |
2 | Contact Person Number |
3 | |
4 | Country |
Call Log Information | |
1 | Call Time |
2 | Call Type |
3 | Call Duration |
4 | Form Number |
5 | To Number |
6 | To Name |
Contact List | |
---|---|
1 | Contact Name |
2 | Phone Number |
SR. NO. | Permission | Why we Needs This Permission |
---|---|---|
1. | Read Contact | We ask permission to read the user's contact which enables it to display call data of the saved contacts with contact name and Profile URL. |
2. | Read Call Logs | We read call logs to analyze user call data and generate reports and statistics for users to monitor and evaluate results efficiently. |
3. | Phone Dialer Permission | To initiate a call through the app dialer, without going through the user's phone dialer to confirm the call. |
4. | Read Phone State | Mobile app requires you to read phone state to get call state for sim verification and note pop-up after disconnected call. |
5. | Read & Write External Storage | Read & Write External Storage enables mobile app to manage file systems(Import/Export Functionality). Read Storage- We allow users to import call logs by uploading external storage files from the user's device. Write Storage- We allow users to export call logs in different file formats. |
6. | Foreground Services | To display notifications to users while auto backup of call logs on google drive is in process. |